We are operating business as usual. While completely respecting the situation we find ourselves in, we do also intend to carry on as best we can to ensure all our clients get the same excellent service you would expect from us over the coming weeks. The best thing we can do right now is support our clients to ensure no-one is disadvantaged by this weeks events.
Being a smaller company, we are very geared up to work from home/remotely. All staff have been issued laptops and we see no reason why you would experience any change in the service we offer. Hence its business as usual.
In line with Government guidance, we are however stopping all face to face meetings until advised otherwise. As we can work very effectively over the phone or via video calls there should be no reason why you can not contact or ‘meet’ with your adviser as planned, albeit virtually.
There are however 2 prudent market fundamentals that we would like to point out as we also want to ensure our clients get the best possible outcome, so it is remiss of us not to point this out:
1) Mortgage Rates:
We expect mortgage rates to bottom out by the end of March, so we will be in close contact through this period to ensure you get the best possible funding available to you. We also issued a Rate Guarantee yesterday. So please click on that link to see the finer details. It is well worth following us on LinkedIn as with such a fluid market situation. The most recent comments from the Lenders we work with is that you may not see much of a drop in interest rates, if at all. As ever, we will monitor this very closely.
2) Protection Premiums:
Conversely, we expect insurance premiums to rise and companies to issues exclusions over COVID-19. So far we have seen The Exeter, The Cirencester & British Friendly all put exclusions around income protection products for new applications.
For these combined factors, we would urge you to conclude any applications as quickly as possible as you will save money and get better terms. If you are not covered, now really is the time to review this for obvious reasons.
We will keep you informed as and when things change, but we do not expect any disturbance to the service we will offer you and it’s business as usual.
For what it is worth, we truly do hope everyone remains safe and calm through this period. Initial indications are that this virus will not be deadly to vast majority of people, just to those with pre-existing health conditions and the elderly. The steps taken by the Government are to ensure the NHS runs under capacity so that there are not knock on impacts. As if the virus spreads, and all Surgeries/Hospitals are overrun with sick, but otherwise healthy people, those with acute needs unrelated to the virus may not be cared for which could result in very serious issues for those people. That is what these steps have been introduced for. So be kind, respectful and helpful to others, and we’ll get through this.
Rose Capital Team